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Account Manager

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Account Manager

  • Location:

    Lincolnshire

  • Sector:

    Commercial

  • Job type:

    Permanent

  • Salary:

    £22000 to £25000

  • Contact phone:

    Mohammed Alexander

  • Contact email:

    malexander@executives.co.uk

  • Contact phone:

  • Job ref:

    J49

  • Published:

    6 months ago

  • Expiry date:

    2021-06-16

Position:           Estimator & Account Manager

Contract:          Permanent

Location:          Lincoln

Salary:              £25,000 + Bonus

 

Our client is an established and reputable company providing and installing a premium product in both the residential and commercial sectors across Lincolnshire. With over 50 years in the industry they boast a client bank including schools, colleges, universities, hospitals, local authorities and main contractors including loyal an returning residential customers for whom they work for on a formal and informal partnering basis.

 

They boast low staff turnover and high levels of employee satisfaction and pride themselves on providing a consultative service with an emphasis on quality and customer experience.

 

Due to continued success and organic growth an opportunity has arisen for an experienced Project Manager to join the team.

 

KEY RESPONSIBILITIES

 

  • Manage key client accounts
  • Project manage from quotation through to completed installation
  • Provide a full site survey and measuring service
  • Ensure to meet clients program requirements and deadlines
  • To liaise with a range of clients and stakeholders to ensure the best quality materials and service at all times.
  • To support the accurate and efficient dispatch of cut plans.
  • Must be proficient in all software applications, CAD and possess a good understanding and demonstrate experience of estimating/measuring, good understanding of metrics customer service and flooring knowledge across all areas of business.
  • Create accurate and concise floor plans for the fitters.
  • Ability to foresee potential issues when surveying in domestic and commercial properties
  • The ability to allocate the right time for each job detailing each area.
  • Respond to all aspects of customer service and fitting enquiries.
  • As an estimator, you could be estimating for projects as varied as a school, shopping centre, residential area, bars and restaurants and variation of sized homes regionally.
  • Presenting quotes to clients and answering their questions.
  • Deal with email and telephone queries from customers and follow-up as appropriate.
  • Provide product specific information to customers regarding their potential orders, or to support in the case of product changes and upselling.
  • Responding to all queries efficiently and effectively, displaying excellent customer services skills and maintaining a ‘can do’ attitude at all times.
  • Act as a liaison between the Sales Team, Customers and Fitting Team to ensure that all orders are dispatched in a timely fashion, updating customers as required and providing day to day support.
  • Ensure that all information is accurate and robust within all systems and databases.
  • Provide effective leadership and management to the Fitting team ensuring support, guidance and information is given at all times.

 

REQUIREMENTS

 

  • Relevant experience from a similar background
  • GCSEs or equivalent, further education in engineering, construction, or surveying
  • Up to date knowledge of ICT systems and packages.
  • Excellent customer service, communication and negotiation skills.
  • Attention to detail and accuracy with a high proficiency in numeracy.
  • Be well organised and systematic in approach to administrative functions.
  • Take the initiative and a solution orientated approach when resolving queries/problems.
  • Ability to work effectively as a member of a team and autonomously as required.
  • Ability to manage and prioritise own workload to ensure deadlines are met.
  • Prepared to work flexibly according to the needs of the business.
  • Able to undertake project management and to work under pressure and to deadlines
  • Commercially and domestically aware of the flooring industry
  • Excellent at problem solving and can demonstrate business cases